Nortel Government Solutions Search can help you locate information on our web site. We hope these tips will help you use Search effectively to find precisely the answer you seek.

Always enter the best search term you can. Successful searches use more than one word and focus on words found in the document to be retrieved. For example if you are looking for information about how to become a channel partner or reseller of Nortel products, use the verb become as well as the noun partner. Think of some other words that might be on the page that answers your question. In this example, words like sales, support, and incentive might appear on the page that answers the question. Choose a few of these words and add them to your basic search term. If more of your terms occur within a document, Search will consider the document more relevant. Notice that the terms you choose do not need to make a sentence.

Example: partner become sales incentive
Example: meridian upgrade succession voip

Advanced Search provides a quick and easy way to perform more precise searches by letting you specify words to find in a phrase, words that must be present in the results and words which should not be present. You can also search different categories within a site section by using the Filter Results function. Other ways to narrow the scope of your search is by choosing document types, specifying date ranges for content or selecting to include/exclude service requests.

Many popular search terms appear in literally thousands of documents on our site, including the document you are looking for and all the documents that refer to it. For example, the words installation and guide separately appear many thousands of times on our site. Enclosing these two words in quotation marks specifies that you only want them if they form a phrase right next to each other. The phrase "installation guide" appears less frequently but is still very common. A successful search for a product-specific installation guide would use the phrase "installation guide" and the name of the product.

Example: callpilot "installation guide"
Example: wlan "success story"

Although commonly used products acquire abbreviated names, here on our official corporate web site, we tend to use the full names of our products in our documentation, brochures, and press releases. If you are looking for this type of information about the Communications Server 2000-Compact, it is probably better to spell out the name of the product rather than searching for CS 2000C or CS2kC. Abbreviations are more common in materials written quickly in a support context. With these less formal documents, multiple abbreviation styles may be found. In general, however, we recommend spelling out product names for best results.

Example: "Communications Server" 2000 Compact for most searches
Example: 2000 compact cs2kc for informal support materials